frequently asked questions

What time is Check in & Check out?

Check in begins at 4:00pm and Check out is at 10:00am

Do we need to bring our own towels and Linen?

Your linen and towels will be provided for you in your townhome, including pool towels for the hot tub.

Is WiFi Available?

Yes, in the townhouse and clubhouse.

Do you have car rental?

Sorry, we don’t have car rental.

Is Housekeeping Included?

Encantada is a self-catering resort. We do offer cleaning services at additional fees for your convenience. You can schedule cleans at the time of booking or upon arrival at the Front Desk.

Which Airport is closest to the Resort?

Orlando International Airport (MCO) is 27 miles and Orlando Sanford International (SFB) is 57 miles

How will we get from the Airport to the Resort?

You may go direct to ground transportation at the airports for taxi, Uber or van services. Or you can rent a car from the airport prior to your arrival.

Is there air conditioning?

All townhomes have air conditioning

Do all town homes have kitchens?

Yes, all townhouses include a full kitchen that feature a stove, microwave, fridge/freezer, dishwasher, dishes, pots, pans and utensils.

Can we book excursions and/or tickets?

Our concierges’ desk will be happy to arrange your excursions, reservations or tickets. They are located in our clubhouse.

Is there a fitness center?

Yes, located in our clubhouse.

Are the Children’s activities free with Team Marina?

Team Marina activities are free or a small fee. Please see schedule at the Resort.

Is there a heated swimming pool?

Yes, our pools are heated at the resorts.

Is there a fee for parking on the resort?

No, our parking is free.

Can I ship packages to the property before arriving?

Packages maybe shipped to property. Please ensure that every package is correctly labelled with your name and date of arrival that is on your reservation. Any package that is not retrieved within 14 days will be returned to sender.

Is there babysitting service?

We regret, we do not have a babysitting service.

How far is the beach?

The closest beach is Cocoa Beach, 65 miles east and Clearwater Beach is 75 miles west

How far away is the nearest town?

Encantada Resort is located just 6 miles from Downtown Celebration, 12miles from Downtown Kissimmee, 25 miles from the center of town in Orlando.

Is there a safe in the Town home?

Yes

Are there Pack 'n Plays and Highchairs available for infants?

Yes a Pack 'n Play or highchairs for babies up to 2 years, can be REQUESTED ad is provided free of charge.

Do town homes have a iron?

Yes, both iron and ironing board are provided in every town home.

Is there a hairdressing salon on site?

No, but reception can recommend a local hairdresser.

Accessibility Information

Our townhouses are individually owned and controlled, therefore units with accessible features are not available. For more information about the physical features of our accessible common areas or special services relating to a specific disability, please call +1 407-997-1000

Accessible Resort Features

• Self-Operating lift and a sloped accessible entry in resort swimming pool
• Service Animals are Welcome
• Toilet Seat at Wheelchair Height - Toilet for Disabled
• Accessible pathways and walkways throughout the property
• Accessible parking
• Accessible route to townhomes from parking within all areas of property
• Accessible Registration Desk
• Accessible common area restrooms

Guest Room Accessibility

• Our townhouses are individually owned and controlled, therefore units with accessible features are not available.
• Hearing Accessible Kits are available.

Is it possible to store luggage?

Yes. There is a fee for luggage storage of $5.00 per bag for up to one week.

I am celebrating a birthday or anniversary during my stay. Is there anything special you offer on such occasions?

Yes, we offer customizable room packages to make your celebration extra special by our Team Marina. To book your today, please call our reservations department at 1-855-589-4369

Can I bring a cooler to the pool area?

No. However, we do have onsite restaurant at the property that drinks and food are available for purchase.

What Do I need to provide identification for when I arrive at check in?

Upon arrival at the resort, you must provide a valid form of photo identification. Valid forms include driver license, passport, government issued photo ID or active military ID.

What time is the pool open until?

Pools are open from 9am to 7pm.

Is breakfast included in my reservation?

No. However, you should be able to find a dining accommodation with a mile from the property.

What does the resort fee include?

Unlimited access to club house and pools, Access to Business Center, Access to Fitness Center, Access to waterslides (height requirement is 48”), Self Parking, WIFi. Starter kit: 1 laundry detergent, 1 dishwasher tablet, 2 packs of coffee, trash bags for all cans, shampoo and conditioner. Once used, they are not resupplies. We are a self catering resort.