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Frequently Asked Questions About

Encantada Resort

What time is Check in & Check out?
Check in begins at 4:00pm and Check out is at 10:00am
Do we need to bring our own towels and Linen?
Your linen and towels will be provided for you in your townhouse. Pool towels also for the Jacuzzi.
Is WiFi Available?
Yes, in the townhouse and clubhouse.
Do you have car rental?
Yes, our front desk or concierge can help with that.
Is Housekeeping Included?
A complimentary mid-stay clean will be provided for stays of 8 nights or more. For stays 7 nights or less, no extra cleaning will be provided. However, extra cleaning maybe arranged for a fee at our front desk.
Which Airport is closest to the Resort?
Orlando International Airport (MCO) is 27 miles and Orlando Sanford International (SFB) is 57 miles
How will we get from the Airport to the Resort?
You may go direct to ground transportation at the airports for taxi or van services. Or you can rent a car from the airport prior to your arrival.
Is there air conditioning?
All town homes have air conditioning
Do all town homes have kitchens?
Yes, all townhouses include a full kitchen that feature a stove, microwave, fridge/freezer, dishwasher, dishes, pots, pans and utensils.
Can we book excursions and/or tickets?
Our concierges’ desk will be happy to arrange your excursions, reservations or tickets. They are located in our clubhouse.
Is there a fitness center?
Yes, located in our clubhouse.
Are the Children’s activities free with Team Marina?
Team Marina activities are free or a small fee. Please see schedule at the Resort.
Is there a heated swimming pool?
Yes, our pools are heated at the resorts.
Is there a fee for parking on the resort?
Yes, parking is free.
How far is the beach?
The closest beach is Cocoa Beach, 65 miles east and Clearwater Beach is 75 miles west
Is there babysitting service?
We regret, we do not have a babysitting service.
How far away is the nearest town?
Encantada Resort is located just 6 miles from Downtown Celebration, 12miles from Downtown Kissimmee, 25 miles from the center of town in Orlando.
Is there a safe in the Town home?
Are there Pack 'n Plays and Highchairs available for infants?
Yes a Pack 'n Play or highchairs for babies up to 2 years, can be REQUESTED ad is provided free of charge.
Do town homes have a iron?
Yes, both iron and ironing board are provided in every town home.
Is there a hairdressing salon on site?
No, but reception can recommend a local hairdresser.
Do you offer town homes (ADA) adapted for disability?
Yes, we have a limited number that are ADA compliant, If available you must let us know at time of making reservations.
Is it possible to store luggage?
Yes. There is a fee for luggage storage of $5.00 per bag for up to one week.
Can I ship packages to the property before arriving?
Packages maybe ship to property. A handling fee of $20 charged per package. Please ensure that every package is correctly labelled with your name and date of arrival that is on your reservation. Mail and packages may only be picked up between 7PM -7AM due to current time constraints on staff. Any package that is not retrieved within 14 days will be returned to sender. Please note: CLC Estate owners and CLC World will not cover unpaid handling fees while Property is not responsible for missing or mis-delivered packages.
I am celebrating a birthday or anniversary during my stay. Is there anything special you offer on such occasions?
Yes, we offer customizable room packages to make your celebration extra special by our Team Marina. To book your today, please call our reservations department at 1-855-589-4369
Can I bring a cooler to the pool area?
No. However, we do have onsite restaurant at the property that drinks and food are available for purchase.
Can I smoke while I am staying at CLC World Regal Oaks?
Our town homes are all non smoking. If a guest would like to smoke, they may use their private outdoor patio with the slide door closed.
What Do I need to provide identification for when I arrive at check in?
Upon arrival at the resort, you must provide a valid form of photo identification. Valid forms include driver license, passport, government issued photo ID or active military ID.
What time is the pool open until?
Pools are open from sunrise to sunset daily.
Is breakfast included in my reservation?
No. However, you should be able to find a dining accommodation with a mile from the property.
Is there a cleaning fee?
Yes, if you wish to have daily cleaning. Please check with the front desk at check in for the fees.
IS there a Resort Fee?
Yes, $20.00 plus tax per night.
What does the resort fee include?
  • Unlimited access to club house and pools
  • Access to Business Center
  • Access to Fitness Center
  • Access to waterslides (height requirement is 48”)
  • Access to Team Maria activities
  • Access to Tennis Courts, and use of racks and tennis balls
  • Self Parking
  • WIFi
  • Pool Towels
  • Hairdryer
  • In room Safe
  • Local phone calls
  • Starter kit: 1 laundry detergent, 1 dishwasher tablet, 2 packs of coffee, trash bags for all cans, shampoo and conditioner. Once used, they are not resupplies. We are a self catering resort
  • Cabanas for Pool at Regal Oaks (have to reserve ahead of time, limited number of cabanas)

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