COVID-19 Updated Booking Terms
Given the impact of COVID-19 on how we work, socialise and travel, we have been adapting our cancellation policy to the evolving nature of this epidemic.
We have updated our policy to provide our customers flexibility during these challenging times. For guests with existing reservations due to check-in up to the 31st of May 2020, including reservations with restrictive terms and usually pre-paid rates, we will allow changes or cancellation without a charge up to 24 hours prior to arrival.
For guests making new individual reservations between today and 31st of May 2020, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest’s scheduled arrival date.